I have all respect for recruitment consultants. I have in fact more than once thought I should become an IT recruiter, a career a good match for my technical flair, my relationship management abilities, and general ego. However that industry seems to be in a bit of a dry spot when it comes to starting level jobs, so I have turned my eye to other jobs matching my skills.
The perfect job was advertised. I applied to it. I got called in for interviews, so far so good.
Being no fool and having a mortgage to pay, I also applied for a job at an old employer of mine doing multilingual tech support. I enjoyed this job previously, and the company is rather ok to its employers. Laid back, free coffee, no ridiculous quotas for numbers of calls, and last job I had there I enjoyed and only left to get more experience elsewhere.
So I had 2 job-applications at the same time going on, both for companies I like, both jobs that I would like doing and be amazing at, and both of them through recruitment agents. The difference between the two was like night and day. The one representing me for one job I wrote a linkedin recommendation for before I even got my second interview:
“As a recruitment consultant, Martin is professional and friendly. In dealing with him I was always kept in the loop of developments in my application, and any worries I had were eased by Martin’s good sense of humour. Unlike many recruitment consultants, Martin did not leave the impression that I was a commodity, and care was taken to ensure that I would enjoy my new role, as well as being suited to it. The impression was that I had him working for me and my best interest, as opposed to being pushed through to secure a quick sale. I would highly recommend applying to jobs advertised through Martin.”
Other reccomendations of Martin from people he had got jobs were on much the same theme.
Ok, so one of the recruitment consultants rocked. That is all very nice. But one didn’t. Not wanting to be mean I will not mention names, but rather refer to her as Miss Pushypants. Miss Pushypants works for a large recruitment consultancy where I think she does mostly call-centre recruitment. I am not sure if it the low status of callcentre work, the low pay of it, or the incentive-structure at the consultancy which is to blame, but Miss Pushypants was rude. Very rude.
It started at the first interview I had with her. I ran after work from one side of Edinburgh to the other in 25 minutes. I brought sensible shoes. Then we had a chat, and all was well. Except when I was given advice on how to pass a competency-interview. I had passed one before at the exact same company. But a little help is always nice, and being a bit too patronising when explaining the STAR-system could maybe be explained by her average candidate not having done one before. But then it came: “It is smart wear, I know you are allowed to wear what you want in the scottish government but you can’t wear that.” Yes, I was explained what to wear to an interview as a 23yearold with a degree and had my runningshoes criticised after I had made time for meeting her before end of play on a very short notice.
And I was offered an interview. Unsurprisingly. I am the only Scandinavian in the village, and when I last did that job I did it very well. In preparation of applications being successful, I had arranged two days off. This was not good enough for Miss Pushypants. Miss Pushypants wanted me to have an interview ASAP. But that is not what she said: What she said was “That is not acceptable for the company”. So I tried to arrange a meeting very early or very late. My core hours at the Scottish Government were 10 to 4, and working around that should not have been a problem. When I protested that I did have a real job and daily duties, Miss Pushypants made some stuff up about the person who would interview me not being too happy, and that they all work shifts (true, but not relevant), and that any postponing would be very unfortunate. Yes. That is right. The Recruitment Consultant made the following impression of their client to a potential employee:
“They are an inflexible corporate deathmachine, and you are just another cog to them, they care little about your life, job, or you in general, and they want this to be as fast as possible to get it over with.” -which, as mentioned earlier, they are not. Having seen their recruitment from the other side, I also know they take great care in choosing who they hire, and that they don’t have such a draconic worktime-policy at all.
I went to the interview. It was chilled, relaxed, an old colleague of mine was unsuspectedly there, gave me a hug, and an endorsement. I showed the interviewer my old six-month review to back my claims up. I took a technical test, sat in on a conversation or two, and went home. It was all good. I was offered the job. I had told my interviewer that I had another application in the pipes and that I would have to give it a few days before I accepted. He thanked me for my honesty, and said it was naturally completely ok. He was not “very unhappy” about me stalling.
Over the next few days Miss Pushypants was checking up on me regularly. This is her job and completely ok. I used having another offer in order to try to speed the other job application up, and it worked. I expected a final reply this Friday or Monday, but no luck. So I stalled Miss Pushypants. Kept her updated. And so on. As far as I am concerned, I was applying for a permanent job, a job I was going to have for at least a year, and with several options, I owed it to both myself and all the possible employers to not jump on the first offer.
Miss Pushypants got more and more impatient, and by now it was fairly clear that it was her. All her. Which is good, because if I hadn’t known better, I would have believed in the corporate deathmachine. And not have wanted to work there anymore.
On day six, I was told the following: “You can’t go on like this Oda.” The tone was as patronisisng as ever, and made even me (a sworn scandinavian when it comes to not using any titles) want to tell her that it is Miss Rygh to her, thankyewverymuch.
Today I was told my other job would still be a week or two. Giving me a few options:
1. Accept the job from Miss Pushypants and drop out of the other job
2. Accept the job from Miss Pushypants, not sign anything, and stay in the competition
3. Accept the job from Miss Pushypants, keep the other option, and then quit after a few weeks.
4. Drop out of the Miss Pushypants job.
Option 1 would make me miss out on the dreamjob. Option 2 and 3 would be dishonest, and I don’t want to arrive, take the training, and then leave without having done much work. It also looks horrible on a CV. What was left was to take the chance and drop out of the Miss Pushypants job.
So I phoned her and said as much. And I was given a hiding. A real verbal shower of rude, patronising, and displeased tones. “You can’t ever do this again, if we work with you again you will have to accept within a day or two, this is completely unacceptable, I have a service to run”.
This made me happy that I had turned the job down. I will happily not get paid for a couple of weeks to rob Miss Pushypants of her commission (Clearly her motivation for doing the job fast, cheap, and poorly). How anyone with manners like that can maintain accounts is beyond me. How she can maintain customer service accounts even more so.
More to the point WHAT was unacceptable? Taking my time deciding about a permanent job? Having more than one offer? NOT just accepting the job and then quit three weeks later? Of course the last option would leave you with commission…
My suspicion is this: The difference in levels of service was in direct proportion to the pay and status of the jobs. The Callcentre Job was treated as if I should be happy to have an offer all, that I was a faceless, skill-less moron who needed guided through every step, and paternalistically corrected when I was misbehaving, like an errant child.
So, Miss Pushypants from Search Consultancy in Edinburgh, you are right. This is not acceptable, and it won’t happen again. Because I will use someone else. And tell the company you were representing to use someone else as well. And tell any Scandinavians I come across to avoid your company and any company you work for like the plague.
I know you have a service to run. I know being pushy is your job. I appreciate the search for the quick and easy sale. But you are losing your client and your employer a good reputation by treating adults with such bad manners you made me happy about losing a job offer, even if I didn’t have a better option, just to spite you. It felt kinda good. And it is Miss Rygh to you.